Liability of a Customer

Consumer responsibility for impairment of goods

You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods. Customers are asked to pay attention to the packaging that is an integral part of the product. It is not allowed to glue, paint or in any other way destroy the packaging (eg shoe boxes, packing boxes).

Percentage reduction of the refund amount due to the condition of the original packaging of the returned product:

  • Undamaged packaging: 0%
  • Damaged packaging: 20%
  • Without original packaging: 30%

Percentage reduction of the refund amount depending on the condition of the returned product:

  • Product originally packaged: 0%
  • The product is not used, but only tested functionality: 0%
  • Product used: 100%

You can download the FORM ON UNILATERAL TERMINATION OF THE CONTRACT at the following Link.

You can fill in and send a copy of the unilateral termination form on our website electronically.

We will send you an acknowledgment of receipt of the notice of unilateral termination of the contract by e-mail without delay.