Terms & Conditions


This document (together with the documents mentioned here) sets out the general terms and conditions applicable to the use of this website www.lodoli.hr and the purchase of products on it (hereinafter referred to as the "Terms"). We encourage you to carefully read the Terms, our Cookie Policy, and our Privacy Policy (hereinafter collectively referred to as the "Privacy Policy") before using this website. When using or ordering from this website, you are bound by these Terms and Conditions and Data Protection Rules. If you do not agree to the Data Protection Terms and Conditions, do not use this website. These Terms are subject to change. It is your responsibility to read them regularly as the Provisions in effect at the time of use of the Website or the conclusion of the relevant Agreement (as defined below) will apply. If you have any questions regarding the Terms or the Data Protection Rules, you can contact us via the contact form.

The Agreement (as defined below) may be conducted, in any of the languages​​ of your choice in which the Terms are available on this website.


The sale of goods through this website is carried out under the name LODOLI of the company odoli d.o.o., a Croatian company with a registered address Turan 103k, 47 000 Karlovac, Croatia, e-mail address prodaja@lodoli.hr, registered in the Commercial Register of the Commercial Court in Zagreb, OIB 28683427394, MBS 4590619.


The information or personal details you provide to us will be processed in accordance with the Privacy Policy. By using this website, you agree to the processing of data and details and declare that all data and details are true and correct.


Lodoli.hr internet store/this website www.lodoli.hr is owned by Odoli d.o.o. and the use of the same is free of charge, while for the access to the Internet and the use of remote data transmission and the fee for the provision of such a service, we instruct you to contact your operator.

When you use this website and order through it, you agree to the following:

  • You will use this website only for inquiries and legally valid orders.
  • You will not place fake or deceptive orders. If it can reasonably be considered that such an order has been made, we are entitled to cancel it and notify the appropriate authorities.
  • The email address, mailing address and / or other contact details you provide are true and correct.
  • You also agree that we may use this information to contact you to process your order if necessary (see our Privacy Policy). If you do not provide us with all the information we need, you won't be able to place an order. When you place an order on this website, you declare that you are over 18 years of age and legally authorized to enter into binding contracts.


Delivery service for items offered on this website is only available in Croatia. For other options, please contact us for more information.


To place an order, you must follow the online purchase process and click on ("Authorize payment"). When you do, you will receive an email confirming receipt of your order ("Confirmation of order"). You will be notified by email that the order has been sent ("Delivery confirmation").

The Delivery Confirmation will be accompanied by an electronic confirmation with the details of your order ("E-confirmation”).


All product orders are subject to availability. In this regard, if there are difficulties in purchasing the product or if there are no more items in stock, we reserve the right to provide you with information about replacement products of equal or better quality and value from which you order. If you do not wish to order replacement products, we will refund the amount you may have paid.


We reserve the right to remove the product from this website at any time or to change the material or content for the product. While we will always do our best to process all orders, there may be exceptions that force us to cancel an order after sending the Order Confirmation. We reserve the right to do so at any time.

Odoli d.o.o. is responsible for material defects of the products it sells on its website in accordance with the state regulations of the Republic of Croatia, more specifically, The Law of obligatory relations (Croatian: Zakon o obveznim odnosima).


Looking at paragraph 7. above regarding product availability (which doesn't include exceptions), we will make effort to send the order containing the product (s) listed in each Delivery Certificate before the date specified on the Delivery Certificate in question or, if no delivery date is specified , within the estimated time frame specified during the selection of the delivery method and, in any case, within 30 days from the date of the Order Confirmation.

However, delays may occur due to reasons such as unforeseen circumstances or the delivery area for which for some reason takes more time to deliver to. If for any reason we are unable to meet the delivery date, we will notify you of this situation and provide you with the option to continue the purchase, set a new delivery date or cancel the order with a refund of the full amount paid. Please note that in no case do we make home deliveries on Saturdays, Sundays or holidays.

For the purposes of these Provisions, (“Delivery”) Will be marked as completed or an order (“Delivered”) As soon as You or the third party that represents you, physically picks up the goods, which will be confirmed by signing the order invoice at the delivery address you specified.


If it is impossible to deliver the order, we will try to find a safe place where we can leave it. If we cannot find a safe place, the order will be returned to our warehouse. We will also leave a notice explaining where the order is located and what needs to be done to get it delivered again. If you will not be able to be at the place of delivery at the agreed time, please contact us to arrange delivery the next day. If, after 30 days from the date your order was available for delivery, the order has not been delivered for reasons unrelated to us, we will assume that you wish to cancel the Agreement and it will be canceled. As a result of the cancellation of the Agreement, we will refund all payments we have received from you, including shipping costs (except for additional costs incurred due to your choice of delivery method other than the usual one we offer) without undue delay, and in any case, within 14 days from the date on which the Contract is terminated. Please note that the transport resulting from the cancellation of the Agreement may be an additional cost for which we will claim the right to switch to you.


The products will be your responsibility from the moment of delivery as mentioned in the paragraph 9 above.

You will take ownership of the products when we receive the full amount of payment, including delivery costs or at the time of delivery (as defined in paragraph 9 above) if it occurs later.


The price of the product will be as specified on our website, except in the case of an obvious error. While we make every effort to ensure that the prices displayed on the website are accurate, an error may occur. If we discover an error in the price of any of the products you have ordered, we will notify you as soon as possible and give you the option to confirm the order at the correct price or cancel it. If we are unable to contact you, the order will be considered canceled and all amounts paid will be refunded in full. We are not obligated to provide you with any product at an incorrect lower price (even if we have sent a Delivery Confirmation) if the price error is obvious and unquestionable and you were able to identify it as such. The prices on the website are retail, but not the shipping costs that are added to the total price. Prices are subject to change at any time. However, except as noted above, changes will not affect orders for which we have sent an Order Confirmation. When you select all the items you want to buy, they will be added to your cart. The next step will be order processing and payment. To do this, you must follow the steps of the purchase process by providing or confirming the information requested for each step. Furthermore, during the purchase process, before payment, you can change the details of the order. The Purchase Guide provides a detailed description of the purchase process. Also, if you are a registered user, a record of all orders you have placed is available in the "My account”.

As a method of payment, you can pay by cash on delivery, bank transfer, internet banking or directly via the Internet, you can use the following cards: Visa, Mastercard, Maestro, Diners.

To reduce the risk of unauthorized access, your credit card details will be encrypted. When we receive your order, we will request pre-authorization on the card to ensure that there are sufficient funds to complete the transaction. Payment on your card will be made when the order leaves our warehouse. When you click "Authorize payment”, You confirm that the credit card is yours and that you are the authorized owner of the gift card or coupon. Credit cards are subject to verification and authorization by the card issuing authority. If the body does not authorize the payment, we will not be responsible for the delay or unsuccessful delivery and we will not be able to conclude the Contract with you.


Quick completion of the purchase (hereinafter "Quick completion of the purchase”) Makes it easy for you to make a purchase on this website because you do not have to enter shipping, billing and payment information for each purchase. To use Quick Finish, you must save your card information. You can do this when making a payment with any of the accepted cards on this website by clicking on the option ("Save my card information"). This will save the following card details: card number, cardholder name exactly as shown on the card, and card expiration date. You will need to accept the applicable Privacy Policy and Terms to store your card information and use the Quick Finish purchase. By agreeing to use Quick End Purchase, you authorize purchases paid for with the tool to be charged to the appropriate card associated with the tool. Use of the card will be subject to written terms between you and the card issuer in all cases. You can save as many cards as you want in the Quick Finish tool, but you must make at least one payment for each card. If you want to save data for more than one card, the card for which the data was last saved will be considered yourFavorite card”) And will be charged for Quick Complete Purchase by default. You can change your Favorite Card in the My Account section of this website.

To use Quick Finish, just click the button ("Quick completion of the purchase”) Displayed in“Shopping bags"). The delivery, billing, and payment information screen for your purchase will appear immediately. The data on this screen cannot be edited, so if there is incorrect data, do not complete the purchase. To make a purchase with different details, do not use the Quick Finish service. You can change your Favorite Card associated with Quick Finish in the My Account section of this website.


The taxpayer is not in the VAT system, VAT is not calculated on the basis of Art. 90 paragraph 1 and paragraph 2 of the Law on VAT (Official Gazette No. 73/13). (Croatian čl. 90 st.1 i st.2 Zakona o PDV-u (Narodne Novine br. 73/13))


16.1 Legal right to withdraw

The right to withdraw

If you enter into a contract as a consumer, you have the right to terminate the contract, within 14 days, without giving a reason. The withdrawal period will expire after 14 days from the day when you or a third party other than the carrier and specified by you, physically receive the goods or in case of several items in one order delivered separately, after 14 days from the day you or a third party is not a carrier and you have physically received the last item of goods ordered in a single order. To exercise the right to withdraw, you can notify us at the headquarters of LODOLI, at Turan 103k, 47 000 Karlovac, Croatia, by sending an e-mail to lodoli@lodoli.hr, on its decision to terminate this contract by an irrevocable statement (example: letter sent by post or e-mail). You can use the withdrawal model form provided in Document, but you are not required to.

In order to meet the withdrawal period, it is sufficient to send a communication regarding your exercise of the right to withdraw before the withdrawal period expires.

Consequences of canceling a contract:

If you choose to terminate the Agreement, we will refund all payments we receive from you, including shipping costs (except for additional costs incurred due to your choice of delivery method other than the usual one we offer) without undue delay, and in any case, within 14 days from the date on which the Contract is terminated. We will refund the same payment method you used in the initial transaction. In any case, you will not incur any costs for such a refund. Regardless, we may withhold a refund until we receive the goods back or until you send proof that the goods have been sent, whichever comes first. The deadline is met if you send us the goods before the 14-day period expires.

If the products are hygienically sensitive, the buyer is obliged to accept the ordered goods and cannot return them.

Hygienic sensitive products of Lodoli.hr web shop:

  • Face Masks
  • Underwear

After cancellation, the products will be returned as follows:

Returns via carrier:

The buyer bears the cost of return at his own expense.

16.2 General regulations

You will not have the right to withdraw from the Agreement when it comes to the delivery of any of the following Products:

  • Closed goods that are not suitable for return due to hygienic reasons when opened after delivery.
  • If the customer returns the product without the original packaging and / or with minor damage and / or with signs of use of the product, referring to the Article on unilateral remote termination of the contract
  • If, regardless of the packaging and normal use required to test the product, the customer returns the product with severe damage or in a condition where it is impossible for the Seller to sell the product (not suitable for sale), the Seller will not be responsible for any return to the Customer .

16.3 Return of damaged products

If you think that at the time of delivery the product is not as prescribed in the Contract, you must contact us immediately via our contact form and provide details of the product and any damage. You must return the product to the address listed under Sender. We will carefully review the returned product and notify you within a reasonable time whether the product can be replaced and whether you are entitled to a refund (which is applicable). Returns or replacements will be made as soon as possible, and in all cases within 14 days of the date we send you an email confirming that the return or exchange will take place. If a defect or damage is confirmed on the returned products, we will make a full refund including the costs you incurred during delivery and refund. We will bear the costs to the extent determined by the applicable law and reserve the right to refuse to pay costs that were obviously not necessary or necessary for the exercise of consumer rights (eg postal delivery outside the European Union). The refund will always be paid by the same payment method you used to make the purchase. All rights established within the current legislation will, in any case, be protected.


Unless otherwise expressly stated in these Terms, our liability in connection with any product obtained on this website will be limited solely to the purchase price of the said product. Notwithstanding the above, our liability will not be waived or limited in the following cases:

In the event of death or personal injury caused by our negligence;

In case of fraud or fraudulent deception;

U slučaju u kojem bi bilo nezakonito ili nedopušteno isključiti, ograničiti ili pokušati isključiti ili ograničiti našu odgovornost. Bez obzira na gornji paragraf i do zakonski dopuštene mjere te osim ako Odredbe drukčije ne određuju, nećemo prihvatiti nikakvu odgovornost za sljedeće gubitke, bez obzira na njihovo porijeklo:

  • loss of revenue or sales;
  • operating loss;
  • loss of profit or contract;
  • loss of anticipated savings;
  • data loss
  • loss of time for business or management.

Due to the transparent nature of this website and the possibility of errors in the storage and transmission of digital data, we do not guarantee the accuracy and security of data transmitted or received through the website, unless otherwise expressly stated on this website. All product descriptions, data and materials displayed on this website are provided "as is", without express or implied warranties, other than those legally established. In this regard, if you enter into a contract as a consumer or user, we are obliged to deliver goods that comply with the Contract and we are liable to you for any lack of compliance that exists at the time of delivery. Goods are presumed to comply with the Contract if they meet the following guidelines:

It is in line with the description we have given and has the qualities presented on this website;

Corresponds to the purposes for which goods of that kind are commonly used;

It is distinguished by the quality and performance which is customary for goods of that kind and which can reasonably be expected.


You acknowledge and agree that all copyrights, registered trademarks and other intellectual property rights in all materials or content listed as part of the Website belong to us at any time or to those who license us to use them. You may use the materials only to the extent that we or the licensed users expressly approve. This does not prevent you from using this website to the extent necessary to copy the data in your order or within the contact details.


Applicable regulations require that some information or notices we send you be in writing.

By using this website, you agree that most communications with us will be electronic. We will contact you by email or provide you with information by posting alerts on this website.

For contractual purposes, you agree to the use of electronic means of communication and agree that all contracts, notices, information and other communications we send you electronically comply with the legal requirements for their provision in writing. This provision will not affect your legal rights.


The notices you send us should preferably be sent via our contact form. In accordance with the regulations in paragraph 19 above and unless otherwise specified, we may send you notices by e-mail or to the postal address you provided to us when placing your order.

It is understood that notifications will be received and processed as soon as they are posted on our website, 24 hours after they are sent by email or three days after the date of the mail in the letter.

As proof that the notice has been sent it shall be sufficient to prove, in the case of a letter, that it has been correctly addressed, that the appropriate postage has been paid and that it has been delivered to the post office or mailbox on time; in the case of email, that the notice was sent to the email address provided by the recipient.


The Agreement is binding on both Parties, as well as on the respective heirs and proxies. You may not assign, assign, assign or otherwise transfer the Agreement or any of the rights or obligations arising therefrom without our prior signed consent. We may assign, assign, assign, subcontract or otherwise transfer the Agreement or any of the rights or obligations arising therefrom, at any time during the Agreement. For the avoidance of doubt, such transfers, assignments, levies or other transfers shall not affect the rights you have, as applicable, as a consumer established by law or cancel, reduce or limit in any way the express and implied warranties that may be given to you. .


We will not be liable for any non-compliance or delay in compliance with any of the obligations under the Agreement if they are caused by events beyond our reasonable control ("Force Majeure"). Force majeure will include any act, event, failed implementation, omission or accident beyond our reasonable control, including, but not limited to, the following:

  • Strike, closure or other forms of protest.
  • Civil unrest, riots, invasions, terrorist attacks or terrorist threats, war (published or unpublished) or threat of war or preparation for war.
  • Fires, explosions, storms, floods, earthquakes, collapses, epidemics or other natural disasters.
  • Inability to use trains, ships, aviation, motorized transport or other means of transport, public or private.
  • Inability to use public or private telecommunications systems.
  • Decrees, decrees, laws, regulations or restrictions of any government or public authority.
  • Strike, breakdown or accident in sea or river transport, postal transport or other mode of transport.

It will be understood that our obligations under the Agreement are terminated during the period in which the Force Majeure is in force and we will be given an extension of the period in which we can meet these obligations for a period of time equal to the duration of the Force Majeure. We will provide all reasonable resources to end the Force Majeure situation or to find a solution that allows us to meet our obligations under the Treaty despite the Force Majeure situation.


Failure by us to require your strict compliance with any of your obligations under this Agreement or these Terms or our inability to perform any rights or actions related to us under this Agreement or the Terms shall not constitute a waiver or limitation of the foregoing. rights or actions nor will it release you from fulfilling the stated obligations. Our waiver of a specific right or action shall not constitute a waiver of other rights or actions arising from the Agreement or the Terms. Our waiver of any of these Terms or the rights or actions arising from the Agreement will not take effect unless expressly stated to be a waiver and formalized and you have been notified in accordance with the provisions of the Notice section above.


If any of these Provisions or a regulation of the Agreement is declared null and void by a firm decision of the appropriate authority, the remaining terms and conditions will remain in force without any effect of the said declaration of annulment.


These Provisions and any document referred to within the Entire Agreement between the Parties in relation to its purpose, which supersedes a prior agreement, agreement or promise between the two Parties verbally or in writing. The Parties acknowledge that they have entered into the Agreement by agreement notwithstanding any statement or promise made by the other Party or which may have been derived from any statement or document in negotiations between the two Parties prior to such Agreement, other than as expressly mentioned in these Provisions. Neither Party shall take any action related to a false statement made by the other Party, verbally or in writing, prior to the date of the Agreement (unless the said false statement was made fraudulently). The only action that the other Party may take will be to breach the contract in accordance with the provisions of these Provisions.


We have the right to review and amend these Terms at any time. You are subject to the rules and Regulations in force at the time you use this website or place an order, unless we are required by law or decision of the governing authorities to retroactively make changes to those rules, Regulations or Privacy Policy. In this case, possible changes will also affect orders you have previously made.


Croatian legislation is responsible for the use of our website and contracts for the purchase of products through this website. Any dispute that arises or is related to the use of the website or the said agreements will be subject to the non-exclusive jurisdiction of the Croatian courts.

In the event of a dispute between a consumer and a trader, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce or a proposal for conciliation at conciliation centers.

European Commission Regulation no. 524/2013 on on-line settlement of consumer disputes, the “Platform for on-line settlement of consumer disputes” (Platform for ODR) is enabled at the following link: http://ec.europa.eu/odr

If you enter into a contract as a consumer, nothing in this Clause will affect the rights you have, as confirmed in the applicable legislation in this area.


Your comments and suggestions are always welcome. Send us comments and suggestions by sending an email to prodaja@lodoli.hr.


In accordance with Art. 10 of the Consumer Protection Act, we inform consumers that they can submit a complaint about the quality of our products and services in writing (by mail) to the address: Turan 103k, 47 000 Karlovac, Croatia, or by e-mail: prodaja@lodoli.hr. We will return the answer to your complaint in electronic form no later than 15 days from the day of receipt of the complaint. Please provide your details in the complaint: name and surname and e-mail address for replies.

There is no cost of remote communication.