Returns

Returns

If you want to return an item you bought through our website, return it together with the document for Termination of the contract (Contract termination document) with the receipt and send an email to the email prodaja@lodoli.hr Clothing must be in perfect condition (unused, unwashed, with internal labels and in the original packaging) and with the appropriate confirmation of purchase. The return period is 14 days from the date of purchase. Refunds must always be made in the same country where the purchase was made.

Returns to home address

The following are the steps to follow:

  • Fill in and attach the document for termination of the contract.
  • Pack the item (s) in the original packaging, and together with receipt and Document for termination of the contract put in a box and close.
  • Hand the sealed box to the courier at the address you provided.
  • We will refund the funds to your account within the legal deadline. If you made a payment on our site via card, the funds will be refunded to the same account from which the payment was made. If it is a cash payment when taking over the goods, after we determine the correctness of the returned goods, we will ask you for information on the payment of the refund of your order.
  • Please pay attention when sending information, because the customer is responsible for the accuracy and completeness of the entered data.
  • After we approve the refund and after it is carried out by your bank (estimated time depends on the bank), you will receive a confirmation e-mail informing you that you will receive the appropriate amount in your account. In case you receive an inappropriate amount of your refund send an email to prodaja@lodoli.hr We will solve the problem as soon as possible.

Lodoli has the right to refuse refunds received or sent outside the defined deadline as well as garments that are not in the same condition as they were received.

For all amounts less than 300.00 kn, delivery is charged in the amount of 30.00 kn.

You can find the document for termination of the contract at the following link: Contract termination document
 

Product with a defect

In exceptional cases, when you receive an item with an error, send an email to prodaja@lodoli.hr Riješiti ćemo problem u što kraćem roku.

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